Enterprise Service Desk

Turner Techtronics, Inc. (TTI) provides an Enterprise Service Desk experience that can be adapted to organizations of all industries and sizes, improving delivery and quality of IT services at an enterprise level. Our network of professionals have the experience and knowledge of what it takes to implement and support an Enterprise Service Desk and can provide you with full-scale methodologies to meet your organizational needs.

 

Whether you in-source or out-source your Enterprise Service Desk, TTI will partner with your organization to ensure your end users have all Information Services needed from a single-point-of-contact.

Our primary initiatives to achieve solid performance from an Enterprise Service Desk include:

Driving resolution and fulfillment at first contact

Providing completed end-to-end ownership for all incidents and service requests

Functioning seamlessly in a multi-team environment

Providing outstanding end-user experience and satisfaction