Seeking candidates who are able to perform the duties associated with being the front-line support liaison to the end user community. Candidates must be able troubleshoot, analyze, prioritize, resolve and/or facilitate issues to achieve a resolution for the customer in an enterprise environment. Strong customer service and communication skills (verbal and written) are required. Other minimum qualifications include: a proficiency in both Windows and MAC OSX operating systems, experience with Outlook and Exchange, and a basic understanding of both Active Directory and network troubleshooting.
NOTE – this position is for a 24/7 HelpDesk, we are hiring for overnight shifts and weekend shifts along with standard day shifts.
Seeking candidates for Network Operations Center (NOC) Security Analyst. This position serves in a NOC team, acting as a first line of defense, reviewing and processing alerts that could be the first sign of a security incident. The NOC Security Analyst is expected to have a solid understanding of basic information security and computer systems concepts. NOC operates in a 24x7x365 environment.
A NOC Security Analyst in this position is expected to escalate to the NOC manager and/or NOC Lead in making a determination on escalation in regards to the impact and current status of a security event.
NOTE – this position is for a 24/7 NOC, we are hiring for overnight shifts and weekend shifts along with standard day shifts.