Seeking candidates who are able to perform the duties associated with being the front-line support liaison to the end user community. Candidates must be able troubleshoot, analyze, prioritize, resolve and/or facilitate issues to achieve a resolution for the customer in an enterprise environment. Strong customer service and communication skills (verbal and written) are required. Other minimum qualifications include: a proficiency in both Windows and MAC OSX operating systems, experience with Outlook and Exchange, and a basic understanding of both Active Directory and network troubleshooting.
NOTE – this position is for a 24/7 HelpDesk, we are hiring for overnight shifts and weekend shifts along with standard day shifts.
Must have strong abilities in the following areas: