Join Our Team

Job Openings:

Help Desk Technician

Seeking candidates who are able to perform the duties associated with being the front-line support liaison to the end user community. Candidates must be able troubleshoot, analyze, prioritize, resolve and/or facilitate issues to achieve a resolution for the customer in an enterprise environment. Strong customer service and communication skills (verbal and written) are required. Other minimum qualifications include: a proficiency in both Windows and MAC OSX operating systems, experience with Outlook and Exchange, and a basic understanding of both Active Directory and network troubleshooting.

NOTE – this position is for a 24/7 HelpDesk, we are hiring for overnight shifts and weekend shifts along with standard day shifts.

Desktop PC Support Technician (L1)
  • Strong Windows PC knowledge of troubleshooting, management, configuration, and deployment (primarily Windows 7)
  • Must be competent in and/or certified for IBM, COMPAQ, HEWLETT PACKARD and/or Apple systems.
  • Proficient in Windows Operating Systems such as 7, 8.1, and 10
  • Expertise in all activities associated with providing end user support analysis, diagnosis, and resolution of complex desktop, laptop, peripheral, and mobile device problems for end-users, recommending and implementing corrective solutions.
  • Highly articulate with exceptional customer service and communication skills
  • Demonstrated knowledge of standard networking protocols, computing operating systems, & LAN/WAN topology.
  • In depth knowledge of Microsoft Office suite and standard business applications.
  • Ability to communicate highly technical information to both technical and non-technical clients.
  • CompTia A+ certification and MicrosoftMCSE Certifications preferred.
Desktop PC/ MAC Support Technician (L2)
  • IMAC experience with hardware deployment, asset management, software installations using Enterprise tools, and other deployment related activities
  • Experience with Enterprise software deployment tools including SMS, SCCM, and JAMP Casper
  • Strong Windows PC knowledge of troubleshooting, management, configuration, and deployment (primarily Windows 7)
  • Must be competent in and/or certified for IBM, COMPAQ, HEWLETT PACKARD and/or Apple systems.
  • Proficient in Windows Operating Systems such as 7, 8.1, and 10
  • Expertise in all activities associated with providing end user support analysis, diagnosis, and resolution of complex desktop, laptop, peripheral, and mobile device problems for end-users, recommending and implementing corrective solutions.
  • Highly articulate with exceptional customer service and communication skills
  • Demonstrated knowledge of standard networking protocols, computing operating systems, & LAN/WAN topology.
  • In depth knowledge of Microsoft Office suite and standard business applications.
  • Ability to communicate highly technical information to both technical and non-technical clients.
  • CompTia A+ certification and MicrosoftMCSE Certifications preferred
Telecom Voice Analyst
  • Minimum 5 years of experience working with Avaya and Cisco product lines in a large, multi-site organization
  • 60% Voice System Programming & Support- receive & process all support and service requests. Provide all necessary “station-side” system programming for “Move, Add, Change, and Delete”. Ensure timely & accurate installation of all voice terminals (including fax, modem lines, intercom, and other security devices).
  • 40% documentation- provides documentation of station location, maintains consistency in system programming per department policies regarding “names database” and “site data”. Provides support to end users by defining written learning aides and/or leading classroom training sessions. A solid understanding of call vectoring, call center and automated attendant procedures.
  • Microsoft Active Directory Account Administration – File and Print Administration- Microsoft Exchange 2016 Mailbox Creation and Management.
Network Engineer
  • Five years of experience designing and managing complex global enterprise networks
  • Five years of hands on experience with firewalls (Palo Alto, Juniper, Cisco)
  • Five years of experience with routing protocols such as, EIGRP, OSPF and BGP.
  • Three years of experience with F5 load balancers
  • Three years of experience with Cisco Nexus switches and routers

 

Must have strong abilities in the following areas:

  • Palo Alto Firewalls and Panorama Management
  • Juniper Data Center SRX
  • Cisco Nexus switches (7k, 6k, 5k and 2k) and routers
  • Enterprise routing protocols (i.e. EIGRP, OSPF, BGP)
  • Traffic monitoring and analytics such as packet capture analysis, with Wireshark and Splunk.
  • QOS
  • Must have heavy WIFI experience with Aruba Wireless and/or Cisco Wireless
  • Must have expert skills in the Microsoft Office suite of products (Word, Excel, Outlook, PowerPoint, and Visio
Customer Support Administrator (CSA) L3
  • Excellent understanding of personal computers and peripherals
  • Working knowledge of Microsoft Office Products such as Word, Excel, PowerPoint and Access.
  • Good understanding of LAN and WAN infrastructure technologies.
  • Outstanding communication and interpersonal skills with ability to listen effectively, respond appropriately and maintain mutual comfort level while relating to a diverse group of individuals.
  • Strong troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing expert solutions.
  • Proven ability to manage small installation and rollout projects.
  • Ability to effectively translate technical information and procedures to end-users.
  • Ability to assume multiple responsibilities and remain productive within time-sensitive and fast-paced environments.