24/7 SERVICE DESK
Our network of professionals have both the experience and knowledge to implement and support an Enterprise Service Desk. We not only provide you with full-scale methodologies to meet your organizational needs but also go to great lengths to ensure our technicians are personable, communicative, and easy to work with.
PREDICTIVE AND PROACTIVE NETWORK MONITORING OPERATIONS
Get in-depth insights into your network, reduce network downtime, boost productivity, and identify potential network or application failures before they happen – all managed and supported by our 24/7 Network Operations Center (NOC). We continuously advance our monitoring platform, tools, and analytics to meet the ever-changing evolution of network and cloud innovations and technologies to ensure you're always getting the highest level of service and security.
Under the constant supervision of our IT experts and management teams, our NOC monitors thousands of connected devices, quickly resolves any issue to ensure your devices are functioning without interruption, and works seamlessly and securely 24/7 to provide:
- Network monitoring and event management
- Critical application monitoring
- Systems analytics and monitoring
- Major incident management and communications
- Incident triage and remediation services
- Change and release management reporting
STATE-OF-THE-ART SECURITY OPERATIONS CENTER
Our 24/7 onshore Security Operations Center (SOC) in Burbank, California is a state-of-the-art facility that is designed to protect and monitor your network infrastructure, digital assets, data, and intellectual property. Our comprehensive suite of Security Information and Event Management (SIEM) tools, including Advanced Security, Managed Detection, and Response Technology, provide powerful cloud-delivered analytics, reporting, and intelligence for all your end-user devices.
Unify your threat protection, protect your endpoints, and stop today's ransomware/zero-day threats and other sophisticated attacks by including the following cybersecurity monitoring and services from our 24/7 Security Operations Center:
- Security monitoring, detection and alerting, SEIM, response and remediation
- Detection and management of cybersecurity incidents
- Real-time analysis of user reports and data feeds
- Threat assessments
- Dissemination of threat intelligence
- Blocking of evolving threats on PCs, Macs and Windows
- Use of multi-layered technologies including machine learning, emulation and behavior analysis
- Mobile threat defense for iOS and Android devices
- Superior protection against an extensive range of existing and unknown threats
- Enforcement of device security and date protection on all endpoints
- Network access policy control with built-in device management
US-BASED WITH GLOBAL CAPABILITIES
TurnerTech offers 24/7 service options ranging from on-shore in the U.S. to hybrid off-shore solutions.
Choose only the services you need. Scale up or down anytime.
First Call Resolution
Our goal is to resolve your issues on the first call.
We stand behind our service with transparency and personal integrity.
Always available – any time, any day of the year.