Services > 24/7 IT Services

COMPREHENSIVE MANAGED IT SERVICES TAILORED TO YOUR BUSINESS

Reduce disruption and improve efficiencies in your IT environment with our customized IT Services. At TurnerTech, we take a client-centric approach by assigning a dedicated Service Delivery Manager as your single point of contact for all technical, logistical and support issues you may encounter. All of our services are designed to meet your unique business needs efficiently by reducing costs and improving the overall experience for you, your employees, and your customers.

24/7 SERVICE DESK

Our network of professionals have both the experience and knowledge to implement and support an Enterprise Service Desk. We not only provide you with full-scale methodologies to meet your organizational needs but also go to great lengths to ensure our technicians are personable, communicative, and easy to work with.

Our Service Desk solutions improve efficiencies in response and resolution by leveraging:

Customized IT services
Integrated intelligent automation
Self-service portals
100% onshore assistance from our 24x7 Service Center

PREDICTIVE AND PROACTIVE NETWORK MONITORING OPERATIONS

Get in-depth insights into your network, reduce network downtime, boost productivity, and identify potential network or application failures before they happen – all managed and supported by our 24/7 Network Operations Center (NOC). We continuously advance our monitoring platform, tools, and analytics to meet the ever-changing evolution of network and cloud innovations and technologies to ensure you're always getting the highest level of service and security.

Under the constant supervision of our IT experts and management teams, our NOC monitors thousands of connected devices, quickly resolves any issue to ensure your devices are functioning without interruption, and works seamlessly and securely 24/7 to provide:

Network monitoring and event management
Critical application monitoring
Systems analytics and monitoring
Major incident management and communications
Incident triage and remediation services
Change and release management reporting

STATE-OF-THE-ART SECURITY OPERATIONS CENTER

Our 24/7 onshore Security Operations Center (SOC) in Burbank, California is a state-of-the-art facility that is designed to protect and monitor your network infrastructure, digital assets, data, and intellectual property. Our comprehensive suite of Security Information and Event Management (SIEM) tools, including Advanced Security, Managed Detection, and Response Technology, provide powerful cloud-delivered analytics, reporting, and intelligence for all your end-user devices.

Unify your threat protection, protect your endpoints, and stop today's ransomware/zero-day threats and other sophisticated attacks by including the following cybersecurity monitoring and services from our 24/7 Security Operations Center:

Security monitoring, detection and alerting, SEIM, response and remediation
Detection and management of cybersecurity incidents
Real-time analysis of user reports and data feeds
Threat assessments
Dissemination of threat intelligence
Blocking of evolving threats on PCs, Macs and Windows
Use of multi-layered technologies including machine learning, emulation and behavior analysis
Mobile threat defense for iOS and Android devices
Superior protection against an extensive range of existing and unknown threats
Enforcement of device security and date protection on all endpoints
Network access policy control with built-in device management