NEWS RELEASE

Turner Techtronics Forges New Environmental Collaborations to Help ‘Green the Planet’

Managed Service Provider Offsets Technology-Driven Carbon Footprint for Itself and Clients Through Exemplary Reforestation and Seaforestation Programs

BURBANK, Calif. – November 9, 2023 –

Turner Techtronics Inc. (TTI), a managed service provider with more than three decades of experience serving global enterprise clients (www.turnertech.com), today announced it has taken a significant step forward in mitigating the carbon footprint of its own business, and by extension, the carbon footprint of its technology-driven customers. To kick off this effort, through a collaboration with Evertreen, a pioneering organization dedicated to environmental conservation and reforestation, Turner Techtronics will plant an initial 1,000 trees in some of the most desolate areas of the world, offsetting carbon emissions while bolstering jobs in struggling communities and contributing to a more sustainable planet. In 2024, it will continue this initiative through a monthly reforestation program that will add another 40 trees per month. In addition, beginning in January 2024, through a collaboration led by Evertreen and implemented by Ocean Wise, an organization dedicated to protecting and restoring the ocean, Turner Techtronics will also invest in seaforestation by cultivating and restoring 25 hectares of sea forested kelp over the next three years.

“At Turner Techtronics, we believe in harnessing technology to drive innovation and positive change,” says Ellen Turner, chief executive officer, Turner Techtronics. “That’s why we’re thrilled to announce our collaboration with Evertreen, a trailblazer in reforestation, seaforestation and environmental sustainability. Together, we’re on a mission to green the planet.”

Turner Techtronics has committed to planting its initial 1,000 trees in several developing nations, including Guatemala, Nepal, and the African nations of Ethiopia, Kenya, and Madagascar. Much of the deforestation in these areas was caused by agricultural expansion and urbanization. According to Evertreen, these first 1,000 trees will absorb 309 tons of CO2 emissions and create 125 man-hours of work for impoverished farmers in these areas of need.1 The impact on the environment goes well beyond reforestation, however. Calculations from the U.S. Environmental Protection Agency2 shows the 309 tons of CO2 absorbed by these first 1,000 trees is the equivalent of offsetting emissions from burning 314,001 pounds of coal, the consumption of 648barrels of oil, or to bring it closer to home in the tech industry, the equivalent of charging 34,098,875 smart phones.

The company will continue this effort with an additional 40 trees per month on an ongoing basis. Once they reach maturity, each tree will absorb the equivalent of 48 pounds of C02 from the atmosphere.3 Therefore, with 40 trees being planted per month, at maturity, the 480 trees planted in just one year will effectively clean 11.52 tons of future C02 per year, the equivalent of C02 emissions from consuming 24 barrels of oil, 1,176 gallons of gas, or charging 1,271,259 smartphones, significant figures Turner Techtronics’ clients both understand and appreciate.

In early 2024, together with Evertreen, Turner Techtronics will expand its conservation efforts to include a seaforestation project along the Pacific Coast of British Columbia, planting 10 kelp beds per month. According to the experts at Ocean Wise, kelp grows 30 times faster than trees and is able to absorb and store C02 for centuries. Therefore, by growing and restoring kelp forests at scale, responsible corporate partners can help remove harmful levels of CO2 from the atmosphere, create better marine habitats, and combat ocean acidification while also adding to the economic opportunities for indigenous people in these rugged coastal communities.

Turner Techtronics believes that true corporate responsibility must include a focus on environmental stewardship. By partnering with Evertreen, it is putting that belief into measurable practice, offsetting CO2 emissions, creating jobs and restoring key natural habitats around the world. To learn more about Turner Techtronics and its sustainability impact, visit https://turnertech.com/about/sustainability-impact.

About Turner Techtronics Inc. (TTI)

For more than three decades, Turner Techtronics Inc. (TTI) has provided enterprise-grade co-managed IT solutions that include 24x7x365 service desk offerings, end-user computing services, and network management and monitoring services for enterprise clients. With an unmatched commitment to service excellence, TTI boasts a 90% first-call resolution rate and an average wait time of less than 30 seconds for its service desk solutions. The firm serves local, national and international clients in a host of industries and excels in tailoring its professional support offerings to the specific needs of its customers, including those in the highly specialized medical, financial and entertainment markets. As an Authorized  Support Partner for prominent manufacturers such as Microsoft, Apple, Lenovo, ServiceNow and ConnectWise, TTI also offers an array of services ranging from professional staffing to asset management, desktop configuration/image management, and national depot services for equipment deployments and relocations. Turner Techtronics is a privately held firm headquartered in Burbank, California, with regional offices in New York City and Orlando, Florida. For more information, visit www.turnertech.com. Team Up With Turner TM

 

NEWS RELEASE

Turner Techtronics Introduces Hybrid Managed Service Desk Solution

Managed Service Provider Unveils Customizable Service Desk Program

Offering Up To 40% Savings to Enterprise Clients

BURBANK, Calif. – August 22, 2022 – Turner Techtronics Inc. (TTI), a managed service provider with more than three decades of experience serving global enterprise clients (www.turnertech.com), today announced a new hybrid onshore/offshore version of its enterprise-grade managed service desk solution. Under the new program, TTI’s clients will be able to choose an offshore managed service option for their non-peak, weekend and holiday support coverage, greatly reducing their 24x7x365 costs while still maintaining 100% onshore capabilities during peak business hours. To help clients gauge the value and potential cost savings the company’s new hybrid model can provide, TTI can customize a 90-day baseline period during the initial terms of the service desk contract to enable clients to experience the new hybrid managed service desk model and determine if a hybrid or fully onshore service desk solution will be the best fit for their unique IT support requirements.

“We’ve built our 36-year reputation on providing exemplary co-managed IT services, and our new hybrid model will be a seamless extension of that same high-quality service and our long-standing commitment to service excellence,” says Brendan Turner, President and CEO of Turner Techtronics. “We recognize that many enterprise-level businesses are working to regain their previously healthy bottom lines post-COVID and are looking for options to help reduce IT costs without jeopardizing support to their end-user community. By offering an offshore service desk option for non-peak, weekend and holiday hours while maintaining onshore services for peak hours, we can help our clients reduce their managed service desk costs by as much as 40%.”

Under the new hybrid model, service desk support for non-peak hours, weekends and holidays will be provided by an experienced team of service desk agents in the Philippines that mirrors the capabilities of the TTI onshore service desk team, averaging less than a 30-second speed-to-answer and resolving 90% of incidents on the first call. If an incident requires escalation, it will be escalated directly to the TTI client service desk management team in the United States. By escalating incidents directly to the client’s onshore management team, TTI ensures all customer incidents will continue to be met with the same speed and accuracy as the company’s onshore service desk.

“We are introducing this hybrid service desk option at the request of our clients. For any clients that want the cost savings but are unsure about moving their service desk support offshore, our 90-day baseline  period provides the perfect solution,” says Rachel Johnston, Director of Business Development for Turner Techtronics. “They can try the new hybrid service desk option within the contracted baseline period and decide within that timeframe if the hybrid option best fits their needs or revert to a TTI onshore-only service desk contract. This also applies to new TTI clients; we can customize our contracts to include onshore/offshore hybrid service desk solutions that meet the needs of clients  with unique IT support requirements.”

One of the hallmarks of Turner Techtronics has long been the way the company co-manages IT solutions alongside its clients, working as an extension of the client’s business rather than a third-party vendor. By offering this new hybrid onshore/offshore managed service desk model, TTI will be able to deliver even greater flexibility and scalability to meet the very profound shifts in work culture impacting client businesses today. Moving beyond the business-as-usual paradigm will give TTI clients the ability to remain agile and leverage significant and impactful cost-savings while continuing to receive the same excellent service they have long enjoyed and come to expect from Turner Techtronics as a managed service partner.

About Turner Techtronics Inc. (TTI)

For more than three decades, Turner Techtronics Inc. (TTI) has provided enterprise-grade co-managed IT solutions that include 24x7x365 service desk offerings, end-user computing services, and network management and monitoring services for enterprise clients. With an unmatched commitment to service excellence, TTI boasts a 90% first-call resolution rate and an average wait time of less than 30 seconds for its service desk solutions. The firm serves local, national and international clients in a host of industries and excels in tailoring its professional support offerings to the specific needs of its customers, including those in the highly specialized medical, financial and entertainment markets. As an Authorized  Support Partner for prominent manufacturers such as Microsoft, Apple, Lenovo, ServiceNow and ConnectWise, TTI also offers an array of services ranging from professional staffing to asset management, desktop configuration/image management, and national depot services for equipment deployments and relocations. Turner Techtronics is a privately held firm headquartered in Burbank, California, with regional offices in New York City and Orlando, Florida. For more information, visit www.turnertech.com. Team Up With Turner TM

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NEWS RELEASE

Turner Techtronics Announces Certification

by the Women’s Business Enterprise National Council

Managed Service Provider Earns Gold Standard Certification for Women-Owned Businesses

BURBANK, Calif. – January 25, 2023 – Turner Techtronics Inc. (TTI), a managed service provider with more than three decades of experience serving global enterprise clients (www.turnertech.com), today announced national certification as a Women’s Business Enterprise by the WBENC-Western Division, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC). WBENC Certification is the gold standard for women-owned business certification in the United States.

“Today, women own about 40% of all US businesses*, but the trend in technology is still considerably more steep with less than 2% of American startups being led by one or more female founders** and only a little over 10% of women making it into a CEO or senior leadership role*. As a result, I see the WBENC Certification as both an honor and a responsibility,” says Ellen Turner, CEO of Turner Techtronics. “Our WBENC Certification sends a strong message to young women in general, and those in tech fields in particular, that there is no glass ceiling anymore – they can make it all the way to the top. And because the certification process is rigorous, it provides our clients with a point of pride in today’s cultural and business environment as they support a deserving woman-owned business with a deep commitment to service excellence, earn potential tax breaks, and expand their reach into a significantly more diverse set of suppliers.”

The WBENC standard of certification implemented by the WBENC-Western Division is a meticulous process, including an in-depth review of the business and a site inspection. The certification process is designed to confirm the business is at least 51% owned, operated and controlled by a woman or women, and that the business has appropriate structure and strategic business planning and implementation in place.

By including women-owned businesses among their suppliers, corporations and government agencies demonstrate their commitment to fostering diversity and the continued development of their supplier diversity programs, which in turn empowers women as leaders and brings about a more diverse, balanced and sustainable economy.

WBENC Certification combined with professional development and engagement in the WBENC network provides unsurpassed opportunities year-round, both virtually and in-person, for women-owned businesses to grow and expand their business and innovation through events, programming and connections with major corporations and other WBEs.

*Source: Exploding Topics

**Source: TechJury (Finances Online/Escalon)

About WBENC
Founded in 1997, WBENC is the nation’s leader in women’s business development and the leading third-party certifier of businesses owned and operated by women, with more than 18,000 certified Women’s Business Enterprises, 14 national Regional Partner Organizations, and more than 500 Corporate Members, most of which are Fortune 500. Thousands of corporations representing America’s most prestigious brands, as well as many states, cities, and other entities, look for and accept WBENC Certification. Through the Women Owned initiative, WBENC also is a leader in supporting consumer-oriented female entrepreneurs and those who do business with them by raising awareness for why, where and how to buy Women Owned. For more information, visit www.wbenc.org and www.buywomenowned.com.

About Turner Techtronics Inc. (TTI)

For more than three decades, Turner Techtronics Inc. (TTI) has provided enterprise-grade co-managed IT solutions that include 24x7x365 service desk offerings, end-user computing services, and network management and monitoring services for enterprise clients. With an unmatched commitment to service excellence, TTI boasts a 90% first-call resolution rate and an average wait time of less than 30 seconds for its service desk solutions. The firm serves local, national and international clients in a host of industries and excels in tailoring its professional support offerings to the specific needs of its customers, including those in the highly specialized medical, financial and entertainment markets. As an Authorized  Support Partner for prominent manufacturers such as Microsoft, Apple, Lenovo, ServiceNow and ConnectWise, TTI also offers an array of services ranging from professional staffing to asset management, desktop configuration/image management, and national depot services for equipment deployments and relocations. Turner Techtronics is a privately held woman-owned business headquartered in Burbank, California, with regional offices in New York City and Orlando, Florida. For more information, visit www.turnertech.com. Team Up With Turner TM