What's included
Firewall management
Fortinet, Palo Alto Networks, Cisco ASA, SonicWall, Meraki, and other major platforms. Policy management, rule auditing, configuration drift detection, and change orchestration. Documented change-control process for every modification. Quarterly policy review for cleanup and tightening.
Network management
LAN, WAN, SD-WAN, wireless, and segmentation. Monitoring, capacity planning, configuration management, and proactive remediation. Coordination with your ISPs and circuit providers when issues span beyond your environment. Keeping your network stable, secure, and performance-ready.
Hyperconverged systems management
VMware, Nutanix and Proxmox as examples. Cluster health monitoring, capacity planning, firmware and patch management, performance tuning, expansion planning.
Critical applications management
Identification of applications that are mission-critical to operations — and treating them differently. Tighter monitoring, faster escalation paths, dedicated runbooks, structured change windows.
Endpoint management
Operating system patching, application updates, configuration enforcement, antivirus and EDR posture monitoring, BitLocker / FileVault enforcement, MDM enrollment. Microsoft Intune as the primary platform; Jamf for Mac fleets where appropriate.
Security baseline maintenance
CIS Benchmarks, NIST baselines, and Microsoft security baselines applied and maintained across servers, endpoints, and cloud resources. Drift detection. Remediation workflows. Audit-ready evidence trails.
Three tiers. Your call.
Every Turner engagement covers the same operation — service desk, NOC, ITSM, and security. The tiers decide how much of it we manage, and how deep we go. Pick the scope that fits where your team needs the most lift, agreed up front and written into the SLA. And every tier is delivered hybrid by default, with one standing option: if required, we have the capability to convert any tier to 100% onshore.
Essential
- 24/7 service desk
- NOC monitoring and alerting
- ITSM in ServiceNow or ConnectWise
- TechTron Level 0 automation
- Endpoint protection
- Identity hardening (managed EDR plus MFA and conditional access)
Recommended for teams that need reliable coverage and a clean ticket trail without handing over the whole stack.
professional
- Everything in Essential
- Intelligent automation
- Patch and endpoint lifecycle management
- Network and firewall management
- Expanded reporting
- Monthly operational reviews
The most common engagement: for organizations that want their environment actively managed, not just monitored.
enterprise
- Everything in Professional
- 24/7 managed SOC and MDR
- Security awareness training
- vCISO advisory
- Compliance support
- Advanced analytics
- Dedicated resources
Built for regulated and security-focused organizations requiring enterprise-grade protection and governance.
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How we work
- 24/7 NOC monitoring
- Automated remediation for known patterns
- Human escalation for anything outside the automation surface
- Structured change management for every modification
- Monthly operational reporting with key performance metrics
- Quarterly architecture reviews to surface emerging risk
Outcomes
- Higher infrastructure availability
- Faster detection and resolution of issues
- Cleaner configuration state, with documented drift detection
- Compliance evidence ready when auditors arrive
- Capacity planning that prevents the surprises (rather than reacting to them)
- Predictable infrastructure spend
Who this fits
Mid-market organizations with complex IT need
Whose infrastructure has outgrown internal capacity to maintain it
Companies with hybrid environments
On-prem plus cloud — needing one operations partner
Organizations with compliance
Obligations requiring documented configuration management
Companies replacing a smaller MSP
That couldn’t keep up with operational discipline
Manufacturing and operations-heavy companies
With OT/IT considerations needing both halves managed coherently
Frequently Asked Questions
We fix things. Monitoring without remediation authority is just alerts in someone else’s inbox. Our scope of work includes proactive remediation, patch orchestration, configuration management, and change execution — all within your documented change-management process.
We work with your existing infrastructure. If your firewall is a Fortinet, we operate Fortinet. If it’s a Palo Alto, we operate Palo Alto. We’re prescriptive when refresh decisions come up — we’ll tell you when a platform has reached end-of-life support — but we don’t push hardware refreshes that aren’t operationally justified.
The NOC detects, contains where possible, and escalates per your documented runbook. Senior engineering joins for major incidents. Your designated contacts are notified per your communications plan. Post-incident review happens within 5 business days with root cause analysis and remediation actions documented in ServiceNow.
We can coordinate with your existing ISPs and circuit providers on your behalf. We don’t resell connectivity, so we have no incentive to push specific carriers — we manage what you have and help you make procurement decisions when contracts come up for renewal.
Infrastructure Management is typically bundled into a managed services engagement, priced per device or per environment based on complexity. Standalone scoping is also available — usually for organizations that have specific infrastructure needs but want to keep end-user support in-house.
Get a free infrastructure assessment
30-minute assessment call. We’ll review your current infrastructure inventory, surface the top three operational risk findings, and propose a path forward.