What's included
Equipment configurations
Standard image management. Application packaging. Configuration baselines for different roles (executive, engineer, kiosk, manufacturing-floor terminal). The discipline that produces consistent, repeatable hardware setup at scale.
Installations
Office buildouts. New site activations. Workstation installation programs. Conference room AV deployments. Anything that requires physical install of IT hardware at a client location, scheduled and managed end-to-end.
Moves
Office relocations. Floor-to-floor moves. Site consolidations. M&A site integrations. Coordinated technical moves that minimize downtime and protect business continuity. We manage technical details and coordination to keep your move on track.
Adds
New-hire equipment provisioning. Department expansion. Project-team standups. The structured “new person needs a working setup on day one” workflow that determines whether new hires are productive in week 1 or week 3.
Changes
Hardware swaps. Configuration changes at scale. Software refresh projects. Security baseline updates. Coordinated, documented, scheduled — not ad-hoc. Every change follows a defined process, with clear ownership, timing, and validation to reduce disruption.
Asset lifecycle management
Procurement support, receive-and-tag, configuration, deployment, in-service tracking, refresh planning, end-of-life disposition. Full lifecycle managed through ServiceNow CMDB with documented audit trail at every stage.
Three tiers. Your call.
Every Turner engagement covers the same operation — service desk, NOC, ITSM, and security. The tiers decide how much of it we manage, and how deep we go. Pick the scope that fits where your team needs the most lift, agreed up front and written into the SLA. And every tier is delivered hybrid by default, with one standing option: if required, we have the capability to convert any tier to 100% onshore.
Essential
- 24/7 service desk
- NOC monitoring and alerting
- ITSM in ServiceNow or ConnectWise
- TechTron Level 0 automation
- Endpoint protection
- Identity hardening (managed EDR plus MFA and conditional access)
Recommended for teams that need reliable coverage and a clean ticket trail without handing over the whole stack.
professional
- Everything in Essential
- Intelligent automation
- Patch and endpoint lifecycle management
- Network and firewall management
- Expanded reporting
- Monthly operational reviews
The most common engagement: for organizations that want their environment actively managed, not just monitored.
enterprise
- Everything in Professional
- 24/7 managed SOC and MDR
- Security awareness training
- vCISO advisory
- Compliance support
- Advanced analytics
- Dedicated resources
Built for regulated and security-focused organizations requiring enterprise-grade protection and governance.
Engagement models
Project IMAC
Discrete projects — office moves, site openings, M&A integration, scheduled refresh waves. Scoped, priced, and delivered as fixed engagements.
Ongoing asset lifecycle service
Continuous lifecycle management bundled into managed services — receive, configure, deploy, track, refresh, dispose, all running as a continuous discipline.
Outcomes
- Every device in your environment tracked and accounted for
- Refresh cycles run on schedule, not deferred until equipment fails
- New hires productive on day one — not waiting on equipment that’s still in a box
- Office moves and site changes execute without IT being the blocker
- End-of-life disposition documented for audit compliance
- Asset spending visible and predictable rather than reactive
Who this fits
- Companies whose asset records are out of date or never existed
- Organizations running multi-site IT operations needing consistent IMAC discipline across locations
- Companies with frequent moves, expansions, or M&A activity
- Regulated organizations needing documented asset lifecycle for compliance evidence
- Clients seeking to formalize what their internal team has been doing informally
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Frequently Asked Questions
Deployments handles the physical logistics — staging, shipping, depot. IMAC handles the workflow discipline — moves, adds, changes, lifecycle management, asset tracking. They work together for clients who need both. For some clients, only one is needed. We’ll scope to your specific gaps during discovery.
Yes. The first step is usually an asset reconciliation — physical inventory, comparison to existing records, identification of gaps. We rebuild the asset baseline in ServiceNow CMDB, then operate forward from a clean foundation. Most organizations are surprised how much asset drift accumulates over a few years.
Devices reaching end-of-service get evaluated for refurbishment (back into spare pool if useful), responsible recycling (R2-certified recyclers), or secure destruction (when data sensitivity requires it). Every disposed device gets a documented audit trail — certificate of data destruction, recycling chain-of-custody, environmental disposition records.
ServiceNow CMDB is our default platform because it’s the most operationally mature asset tracking platform in mid-market. If you have an existing platform (Lansweeper, ManageEngine, Snipe-IT, custom database), we can integrate with what you have. The discipline matters more than the platform.
Project IMAC engagements are typically priced per device or per location for fixed-scope work (office moves, refresh waves, etc.). Ongoing asset lifecycle service is priced per asset under management, bundled into managed services. We’ll model both for your specific scenario.
Get an asset lifecycle audit
30-minute discovery call to map your current asset tracking state. Free written assessment with prioritized findings.