What's included
Hardware staging & configuration
Bulk imaging, application installation, asset tagging, encryption enablement, MDM enrollment. Staged in our depot facilities, ready to ship configured for the end user or destination site. No more new-hires waiting three days for an unboxed laptop.
Nationwide deployment
Direct-to-user shipping. Site-by-site deployment for office openings and rollouts. White-glove delivery for executive equipment. Bulk shipments for multi-site refresh projects. Documented chain of custody from depot to user signature.
Depot repair & swap services
Field-failed hardware ships to our depot, gets diagnosed and repaired (under authorized service partnerships for Apple, HP, Lenovo), and returns to the field. For fleet operations, swap-out logistics — failed device picked up, replacement device delivered, same day or next day depending on geography.
Inventory management & warehousing
Buffer stock for refresh projects. Spare-pool management for high-volume environments. Return logistics for end-of-life equipment. Full inventory visibility through ServiceNow CMDB integration. We keep critical equipment available, tracked, and ready for deployment, reducing delays and minimizing operational disruption.
Asset disposition
End-of-life hardware disposed responsibly — data wiping to NIST 800-88 standards, R2-certified recyclers for environmental disposition, audit trail documentation for compliance evidence.
Three tiers. Your call.
Every Turner engagement covers the same operation — service desk, NOC, ITSM, and security. The tiers decide how much of it we manage, and how deep we go. Pick the scope that fits where your team needs the most lift, agreed up front and written into the SLA. And every tier is delivered hybrid by default, with one standing option: if required, we have the capability to convert any tier to 100% onshore.
Essential
- 24/7 service desk
- NOC monitoring and alerting
- ITSM in ServiceNow or ConnectWise
- TechTron Level 0 automation
- Endpoint protection
- Identity hardening (managed EDR plus MFA and conditional access)
Recommended for teams that need reliable coverage and a clean ticket trail without handing over the whole stack.
professional
- Everything in Essential
- Intelligent automation
- Patch and endpoint lifecycle management
- Network and firewall management
- Expanded reporting
- Monthly operational reviews
The most common engagement: for organizations that want their environment actively managed, not just monitored.
enterprise
- Everything in Professional
- 24/7 managed SOC and MDR
- Security awareness training
- vCISO advisory
- Compliance support
- Advanced analytics
- Dedicated resources
Built for regulated and security-focused organizations requiring enterprise-grade protection and governance.
Engagement models
Project-based
One-time deployments, refresh projects, office openings, M&A integration. Scoped, priced, and delivered as a fixed engagement. Clear scope, predictable costs, and defined outcomes.
Ongoing depot retainer
Continuous staging, deployment, return, and disposition support — typically bundled into managed services for clients with regular hardware churn.
Outcomes
- New hires productive on day one
- Office openings on schedule
- Refresh projects completed without dragging into the next fiscal year
- Failed hardware swapped in hours, not days
- End-of-life hardware disposed of with documented audit trails
- Predictable physical-world operations supporting predictable IT operations
Who this fits
- Companies running nationwide office openings, refresh projects, or M&A hardware integration
- Organizations with distributed user populations needing direct-to-user shipping at scale
- Companies with high hardware churn (sales-heavy orgs, frequent new-hire onboarding)
- Operations-heavy industries (manufacturing, healthcare, education) with site-by-site equipment needs
- Clients of our Managed IT or End User Computing pillars who need physical-world ops to match
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Frequently Asked Questions
Three U.S. depot facilities: Burbank (West Coast), New York (serving the Northeast and Mid-Atlantic) and Orlando (serving the Southeast and Gulf). All facilities ship nationwide.
Yes. Most rollouts now combine site delivery (for corporate offices) with direct-to-user shipping (for hybrid and remote employees). We handle both within the same project, with consistent asset tracking and chain of custody.
Depends entirely on volume, complexity, and geography. A 500-device refresh in a single metro can complete in 4–6 weeks; a 5,000-device multi-site refresh typically runs 4–9 months. We’ll scope a specific timeline during discovery.
Yes — to NIST 800-88 standards. We document the destruction process, provide certificates of destruction, and partner with R2-certified recyclers for environmental disposition. Audit-ready evidence trails for HIPAA, SOC 2, and similar compliance regimes.
Yes. Depot and deployment services scope as standalone engagements. Most clients eventually consolidate into broader managed services for the integration benefits, but it’s not required.
Scope a deployment or depot engagement
Initial assessment call typically lasts 30 minutes. We’ll discuss volume, geography, timeline, and desired outcomes — and follow up with a scoped proposal within 5 business days.