What's included
Project management services
Certified project managers (PMP, PRINCE2, Agile / Scrum) for IT projects — cloud migrations, ERP rollouts, security program builds, M&A IT integration, office openings, infrastructure refreshes. Scoped engagements with defined deliverables, written status reporting, and structured stakeholder communication.
IT staff augmentation
Vetted technical resources placed onto your team for defined engagements. Common roles: cloud engineers, security analysts, ITSM administrators, network engineers, application support specialists, help-desk leads. W-2 Turner employees with documented backgrounds — not body-shop contractors.
Enterprise application support
Ongoing care for the enterprise platforms that don’t justify a full-time administrator: ServiceNow, Microsoft 365 admin, Salesforce, ERP systems (NetSuite, Dynamics, Sage, etc.), HR systems. Fractional engagement model — typically 10–40 hours per month per platform.
Fractional senior leadership
vCIO, vCISO, fractional IT Director, fractional VP of IT. For organizations that need senior IT leadership discipline (strategy, board reporting, vendor management, roadmap) but can’t justify a full-time hire at that level. Typical engagement: 20–60 hours per month.
Onboarding / transition support
Project teams to run the discovery, transition, and onboarding work that precedes a managed services engagement. Often the first engagement a client has with Turner — a structured way to evaluate the relationship before committing to ongoing managed services.
Three tiers. Your call.
Every Turner engagement covers the same operation — service desk, NOC, ITSM, and security. The tiers decide how much of it we manage, and how deep we go. Pick the scope that fits where your team needs the most lift, agreed up front and written into the SLA. And every tier is delivered hybrid by default, with one standing option: if required, we have the capability to convert any tier to 100% onshore.
Essential
- 24/7 service desk
- NOC monitoring and alerting
- ITSM in ServiceNow or ConnectWise
- TechTron Level 0 automation
- Endpoint protection
- Identity hardening (managed EDR plus MFA and conditional access)
Recommended for teams that need reliable coverage and a clean ticket trail without handing over the whole stack.
professional
- Everything in Essential
- Intelligent automation
- Patch and endpoint lifecycle management
- Network and firewall management
- Expanded reporting
- Monthly operational reviews
The most common engagement: for organizations that want their environment actively managed, not just monitored.
enterprise
- Everything in Professional
- 24/7 managed SOC and MDR
- Security awareness training
- vCISO advisory
- Compliance support
- Advanced analytics
- Dedicated resources
Built for regulated and security-focused organizations requiring enterprise-grade protection and governance.
Engagement models
Project-based
Defined scope, deliverables, timeline, and budget. Most PM engagements run this way. Clear accountability keeps projects on track.
Fractional / part-time
Recurring monthly engagement at a specified hours-per-month commitment. Common for fractional leadership and enterprise application support.
Staff augmentation
Embedded resource(s) placed onto your team for 3–18 months. Often used for specific projects, leave coverage, or hire-to-hire gap coverage.
Outcomes
- Projects that have been stuck in “we’ll get to it” start getting done
- Specific technical capabilities available to your team without hiring full-time
- Senior leadership coverage available without C-level hiring cost
- Enterprise applications maintained properly rather than drifting into chaos
- Flexibility to scale technical capacity up and down as project demand changes
Who this fits
- Companies with project backlogs their team can’t execute on
- Organizations needing specific technical skills (cloud, security, app admin) that don’t justify full-time hires
- Mid-market companies that need senior IT leadership but aren’t at the size for a full-time CIO/CISO
- Companies in IT transitions — M&A, ERP migrations, cloud moves — needing structured PM oversight
- Organizations on the path to a full managed services engagement, using project work as the first phase
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Frequently Asked Questions
Staff augmentation places one or more Turner employees onto your team for a defined engagement — they take direction from your team and operate within your processes. Managed services is a fully outsourced operational model — Turner owns the service delivery under documented SLAs, your team interacts with our processes. Both have their place; we’ll help you scope which fits your situation.
Almost always W-2 Turner employees with documented backgrounds. For some specialized skill sets where the talent pool is thin, we may extend with vetted subcontractors — disclosed up front, with the same background-check standards.
Most placements happen within 2–4 weeks of scoping. Highly specialized roles (cloud architects, principal security engineers) can take 4–8 weeks. We’ll set expectations honestly during scoping based on the role profile and your timeline.
Standard practice: replacement at no additional cost within the first 30 days for any reason. Beyond 30 days, we work through it collaboratively — most issues are addressable; truly bad fits are rare with our vetting process but do happen.
Yes. Conversion is straightforward — typically a documented buyout fee that decreases the longer the engagement has run. Many of our staffing engagements eventually convert.
Our placement model is U.S.-based. For clients with international operations, we coordinate locally where we can directly support, and reference partners for geographies outside our coverage. Always disclosed up front.
Scope a staffing or PM engagement
30-minute discovery call to scope the role, timeline, and engagement model. Proposal within 5 business days.